The whole page is a vibe.
(And that’s the point.)
I’m Chris Parackal — Service Desk Team Lead. I build clean support processes, run a hands-on homelab, and keep leveling up (Network+ in progress). This site is a joke and a portfolio at the same time: a nod to “vibe coding” where the interface is dramatic… but the skills are real.
About
What I do
I keep service desk operations moving: triage, escalation, documentation, and clean handoffs. I care about solving the root cause, not just closing tickets.
- Trend + gap analysis → process improvements
- High-priority escalations / exec incidents end-to-end
- Coaching: troubleshooting + soft skills
- Knowledge base + onboarding docs that people actually use
How I think
I like systems that are boring in production: predictable, monitored, and easy to recover. Automation is a multiplier, but only after the process is solid.
Stack
Enterprise tooling
ServiceNow • Active Directory • Okta • BeyondTrust • Citrix • Jira/Confluence
Observability + delivery
Splunk • Jenkins • AWS • Cloudtamer • dashboards + logs when things get spicy.
Code + build
Python • C/C++ • JavaScript • SQL • scripting to remove repetitive pain.
Projects
Proxmox deployment
Virtualization host setup, network/storage planning, VM templates, snapshots, and lab reliability.
Windows AD deployment (lab)
Domain controller build, DNS/DHCP practice, GPO fundamentals, and troubleshooting drills.
Public/local hosting
Self-hosted services and game servers, reverse proxy concepts, updates, and “keep it up” maintenance.
PC building
Parts selection, clean builds, thermal sanity, BIOS/driver basics, and stability-first tuning.
Electronics + design
Hands-on electronics work, prototyping mindset, and building things that solve a real problem.
CAD design + printing
CAD iteration, print profiling, and repeatable results (PETG, silk PLA).
White-hat security labs
Ethical testing mindset: understand systems, find weak points, document fixes.
Automotive ECU reverse engineering (tuning)
Reading ECU data and learning the pipeline needed for safe, controlled tuning work.
Embedded systems security (wide range)
Curiosity-driven exploration of how embedded devices work, fail, and can be hardened.
Experience
Service Desk Team Lead — Leidos (ECIS 2)
Feb 2025 – Present
- Analyze support trends/service gaps → process improvements
- Own high-priority escalations and executive-level incidents end-to-end
- Mentor/coaching across troubleshooting + communication
- Create/maintain KB + documentation to reduce repeat issues
Computer Operator — Leidos (ECIS 2)
Sep 2023 – Feb 2025
- Supported CMS IT using AD, Splunk, Jira, ServiceNow
- Troubleshooting + user guidance across teams and executives
- Led training sessions for new hires
- Collaborated cross-team on driver and network drive mapping issues
Student Technical Specialist — UNM
Jun 2022 – Sep 2023
- Built training materials (multimedia + conventional)
- Owned training development projects end-to-end
- Improved internal processes for continuity
Computer Consultant — UNM
Feb 2022 – Jun 2022
- Hardware/software troubleshooting via phone, in-person, and remote channels
Certs
Current
- CompTIA A+ (earned)
- Leidos Scrum Master (certified)
- Leidos Product Owner (certified)
- Network+ (in progress)
Education + awards
Computer Information Systems (AAS), Cyber Security Concentration — CNM (Sep 2025 – Dec 2026)
- President’s Award for Academic Achievement (4.0+ GPA)
- AP Scholar Award
Contact
Reach me
Yes, the page is cheeky. No, the contact info isn’t a hallucination.
What to include
- Problem summary (1–2 sentences)
- What you tried
- Any screenshots/logs
- Desired outcome